FOH Service Supervisor
Part Time • Utica Ridge Davenport
Job Summary:
The Front of House (FOH) Service Supervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members’ participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity.
Benefits & Perks:
The Front of House (FOH) Service Supervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members’ participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity.
Benefits & Perks:
- Health Insurance (Medical, Dental, & Vision)
- 401k Match Retirement Plan
- Employee Meal Discount Program
Company Overview:
At Barrel House, the foundation of any position is our We CARE Culture™. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members.
Core Responsibilities:
- Managing the workflow of day-to-day operations for their employees by creating team objectives, assigning, and delegating tasks
- Communicates with the general manager regarding all issues that happen on a shift. Create and distribute reports to update the company on the team’s progress.
- Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example.
- Motivate and encourage team members to recognize and embody the Barrel House We CARE Culture.
- Ensures Barrel House Steps of Service, service standards are being met.
- Determine the completion timeline and monitor progress to keep the project on track and on schedule. Develop a strategy that the team members can use to better reach
- goals.
- Responsible for training and implementing roll-out specials to all FOH team members.
- Manages FOH Service Staff and ensures checklist duties are complete.
- Ensures bar standards are being followed & supervises or coordinates activities of bartending staff engaged in cocktail preparation.
- Responsible for completing a liquor order and forwarding to the GM for review.
- Backs up all FOH personnel as needed, including running orders to the guest's table.
- Communicate clear instructions & delegates responsibilities to team members.
- Ensures menu items are prepared properly by monitoring and overseeing Expediting role (Expo).
- Delivers quality guest service and monitors the level of service throughout the restaurant.
- Assisting in the development of strategies that the team members can use to better reach goals.
- Assessing the work performance of their employees and identifying areas that need improvement
- Ensuring that business goals, deadlines and performance standards are met
- Training and onboarding new hires to make sure they understand their roles
- Setting goals for workers and making sure they comply with the company’s plans and vision
- Recommend new employees to the human resources team based on an assessment of their performance
- Reporting performance records and evaluations to HR and senior management
- Adheres to Barrel House company standards, including personal hygiene and appearance.
- Adheres to health and safety standards when handling food.
Qualifications:
- Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS).
- Be able to work in a standing position for extended periods of time.
- Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
- Must be able to reliably commute to on-site location.
- Must be authorized to work in the United States.
- Must be over the age of 18 years old.
Compensation: $15.00 - $18.00 per hour
We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things.
At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless!
If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals.
We CARE Culture
C - Create a Positive Experience
A - Attention to Guest Needs
R - Respond Appropriately and Politely
E - Exceed Guest Expectations
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SAME-DAY PAYDAY & DIRECT DEPOSIT
Barrel House utilizes payday accessibility through direct deposit to your personal bank account; or elect to use the RapidPay Card system. The RapidPay Card is a debit card that gives you access to wages without a bank account. Use your card anywhere Mastercard is accepted, and use your card to make purchases online. The card also comes with a routing and account number so you can pay your bills online
HEALTH INSURANCE COVERAGE
Let’s keep you & your family healthy! Medical, Dental, & Vision Insurance: Barrel House employees and their families are eligible to enroll in our health benefits plan after 60-days of employment while working an average of 30 hours per week. A percentage of the employee’s insurance premium is covered by Barrel House.
*For tipped-wage positions, Barrel House reserves the right to deduct or hold funds. Please see the Barrel House Employee Handbook for more details and information
EMPLOYEE DISCOUNT
As a Barrel House employee, prior to your shift, or after completing your shift, you have the opportunity to receive a 50% discount on a meal. Receive a 25% discount for your meal even when you are not scheduled to work at the restaurant.
FLEXIBLE SCHEDULING
Life is beautiful and hard all at the same time. Barrel House prides ourselves on being flexible with our employees’ needs and schedules. Our hope is to empower our employees to feel committed and proud to come to work, and offer the highest level of teamwork and communication. Our app-based scheduling assists our team with picking up shifts, requesting time off, and communicating upcoming events and details.
PAID TIME OFF & HOLIDAYS
You deserve time off for working hard! Barrel House provides eligible employees with Paid Time Off(PTO) to ensure our employees have the opportunity to enjoy time away from work.*
*Depending on your position within Barrel House. Details in the Barrel House Employee Handbook.
Barrel House observes the following holidays and are closed on Easter Day, Christmas Day, Christmas Eve (Half-Day), & Thanksgiving Day.
PERSONAL GROWTH
Barrel House strives to elevate you in your work and life skills. We host classes and on the job development to bring us together on our priorities and values. At Barrel House, improvement is constant and learning how to communicate and connect with others. Within your first 90-days, you will receive careful coaching and performance reviews as a roadmap for your future. Long term goals and growth are valued as you gain confidence and insight as a Barrel House team member. Barrel House strives to challenge and train our teams both personally and professionally.
RETIREMENT PLAN
401K Retirement Plans are available to all employees after one thousand hours worked, with Barrel House matching up to 5%.