Host/Busser/Expo
Part Time • Dubuque
Core Responsibilities:
Host
Host is the first person a customer interacts with when they enter a restaurant, so they set the tone for the customer’s meal. Hosts are responsible for creating an excellent first impression for guests. They need to greet customers warmly and promptly find them seats. Hosts must also answer any questions for walk-ins. They take reservations over the phone and handle incoming online reservations. Hosts also manage the waitlist, which involves setting guest expectations during busy wait times. Organization is a key factor in the success of the Host position.
Expeditor (Expo)
The expeditor is particularly important at busy times and fulfills one of the most important positions in a restaurant. While they don’t take orders, they help keep food flowing from the kitchen to hungry diners! The expeditor – or the expo – is responsible for ensuring that food is prepared and delivered well and efficiently. Not only do they deliver the food, but also ensure it has been properly prepared. Expeditors should work well in a fast-paced environment and be familiar with the menu to ensure dishes are up to standard. Teamwork is a major skill that successful expeditors display.
Food Runner
Runners are the unsung heroes of the front of the house. They bring customers their meals and beverages. Runners are responsible for taking food and drinks from the kitchen or bar and bringing them to customers. Food runners should be familiar with the menu in order to be able to correctly identify dishes and serve them to customers.
Busser
Bussers are behind-the-scenes magicians that make servers look good. A busser’s main duty is clearing dishes off of tables after customers have finished eating or between courses. A good busser will clear a table as unobtrusively as possible. Sometimes bussers are also responsible for refilling glasses of water. Observation is a critical characteristic in the busser’s position.
The expeditor is particularly important at busy times and fulfills one of the most important positions in a restaurant. While they don’t take orders, they help keep food flowing from the kitchen to hungry diners! The expeditor – or the expo – is responsible for ensuring that food is prepared and delivered well and efficiently. Not only do they deliver the food, but also ensure it has been properly prepared. Expeditors should work well in a fast-paced environment and be familiar with the menu to ensure dishes are up to standard. Teamwork is a major skill that successful expeditors display.
Food Runner
Runners are the unsung heroes of the front of the house. They bring customers their meals and beverages. Runners are responsible for taking food and drinks from the kitchen or bar and bringing them to customers. Food runners should be familiar with the menu in order to be able to correctly identify dishes and serve them to customers.
Busser
Bussers are behind-the-scenes magicians that make servers look good. A busser’s main duty is clearing dishes off of tables after customers have finished eating or between courses. A good busser will clear a table as unobtrusively as possible. Sometimes bussers are also responsible for refilling glasses of water. Observation is a critical characteristic in the busser’s position.
Qualifications:
- Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS).
- Be able to work in a standing position for extended periods of time.
- Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
- Must be able to reliably commute to on-site location.
- Must be authorized to work in the United States.
- Must be over the age of 18 years old to be a server at Barrel House.
Compensation: $15.00 per hour
We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things.
At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless!
If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals.
We CARE Culture
C - Create a Positive Experience
A - Attention to Guest Needs
R - Respond Appropriately and Politely
E - Exceed Guest Expectations
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SAME-DAY PAYDAY & DIRECT DEPOSIT
Barrel House utilizes payday accessibility through direct deposit to your personal bank account; or elect to use the RapidPay Card system. The RapidPay Card is a debit card that gives you access to wages without a bank account. Use your card anywhere Mastercard is accepted, and use your card to make purchases online. The card also comes with a routing and account number so you can pay your bills online
HEALTH INSURANCE COVERAGE
Let’s keep you & your family healthy! Medical, Dental, & Vision Insurance: Barrel House employees and their families are eligible to enroll in our health benefits plan after 60-days of employment while working an average of 30 hours per week. A percentage of the employee’s insurance premium is covered by Barrel House.
*For tipped-wage positions, Barrel House reserves the right to deduct or hold funds. Please see the Barrel House Employee Handbook for more details and information
EMPLOYEE DISCOUNT
As a Barrel House employee, prior to your shift, or after completing your shift, you have the opportunity to receive a 50% discount on a meal. Receive a 25% discount for your meal even when you are not scheduled to work at the restaurant.
FLEXIBLE SCHEDULING
Life is beautiful and hard all at the same time. Barrel House prides ourselves on being flexible with our employees’ needs and schedules. Our hope is to empower our employees to feel committed and proud to come to work, and offer the highest level of teamwork and communication. Our app-based scheduling assists our team with picking up shifts, requesting time off, and communicating upcoming events and details.
PAID TIME OFF & HOLIDAYS
You deserve time off for working hard! Barrel House provides eligible employees with Paid Time Off(PTO) to ensure our employees have the opportunity to enjoy time away from work.*
*Depending on your position within Barrel House. Details in the Barrel House Employee Handbook.
Barrel House observes the following holidays and are closed on Easter Day, Christmas Day, Christmas Eve (Half-Day), & Thanksgiving Day.
PERSONAL GROWTH
Barrel House strives to elevate you in your work and life skills. We host classes and on the job development to bring us together on our priorities and values. At Barrel House, improvement is constant and learning how to communicate and connect with others. Within your first 90-days, you will receive careful coaching and performance reviews as a roadmap for your future. Long term goals and growth are valued as you gain confidence and insight as a Barrel House team member. Barrel House strives to challenge and train our teams both personally and professionally.
RETIREMENT PLAN
401K Retirement Plans are available to all employees after one thousand hours worked, with Barrel House matching up to 5%.